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Achieve the pinnacle of cleansing with Sensai's ULTIMATE Gentle Makeup Remover, a luxurious formula designed to effortlessly dissolve makeup, including waterproof and long-wear products, while nurturing your skin. Suitable for all skin types, this unisex cleanser ensures a thorough yet soothing experience, leaving your complexion refreshed and balanced without any residue.
Infused with Sensai’s expertise in Japanese skincare traditions, this remover pairs innovation with a sensorial touch, offering a silky texture that glides effortlessly across the face and eyes. Perfect for daily rituals or as a first step in your double-cleansing routine, it respects the natural integrity of your skin while providing an indulgent moment of care.
Housed in a sleek 150 ml bottle that reflects understated elegance, the ULTIMATE Gentle Makeup Remover is more than just a cleanser—it’s an invitation to elevate your skincare routine with precision and thoughtfulness. Experience the perfect harmony of performance and comfort every day.
Shipping & Returns
Enjoy fast, complimentary shipping on orders over €100.
We offer hassle-free 30-day returns on eligible items.
All items are shipped securely and packaged with care to protect delicate beauty, fragrance, and home accents.
Our customer support team is here to assist you with any delivery or return queries.
Provenance: Japan
No, an account is not required for placing an order. You have the flexibility to order as a guest. Nonetheless, we advise creating an account at the time of checkout. This step offers benefits such as easy tracking of your order history and expedited future checkouts by saving your personal and address details. An account ensures a more efficient shopping experience for your future purchases.
Purchases at Ellie Jules are usually dispatched within 24-48 hours, following full payment clearance. Some orders require manual fraud verification that might take 1-2 business days. Please ensure that you enter the same billing address as your credit card company has on file to minimise potential delays.
We accept a variety of payment methods to make your shopping experience convenient. These include major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are securely processed to ensure your information is protected.
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and dispatched, it cannot be changed or canceled.
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and viewing your order history.
We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it for a full refund, or exchange. Items must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for more details.
Yes, we ship to several countries worldwide. International shipping rates and delivery times vary depending on the destination. Please check our Shipping Information page for more details on the countries we ship to and the associated costs.
You can reach our customer service team through our Contact Us page, by email at contact@elliejules.com, or by live chat. Our team is available to assist you Monday through Friday, from 9 AM to 6 PM.
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